What are EMAC’s Standard After-Sales Service?
After more than 12 years international trading with oversea customers, we have our own standard for the after-sale service. It named 123 after sale service standard. The 123 after sale service stands for 1 working day to reply the customer, 2 working days for tasks responsibilities and 3 working days to confirm the final resolution. This service procedure is to remove all customer’s worries about after products and after sale service.
When received the products complains from a customer, our sales team will respond within 1, 2 or 3 working days. Our team will try to collect more details of the complaint including pictures of the nameplate, clearly pictures of our products, video if possible, in the first working day.
In the second working day, we will show these evidences to our engineer, and Our sale team will compare the evidence to conclude the first result of this complain and write a report which will be show to our technical engineer to reconfirm. Meantime, our engineer will recheck more details with customer including the working condition, operation and so on, in case of neglecting something. After restudying all details, our technical engineer will send the final responsibility report and the job will be done within the second day.
When received the products complains from a customer, our sales team will respond within 1, 2 or 3 working days. Our team will try to collect more details of the complaint including pictures of the nameplate, clearly pictures of our products, video if possible, in the first working day.
